Privacy policy

Last updated: August 31, 2026

PRIVACY POLICY

Conmigo Brands LLC

Effective Date: August 24, 2026

Thank you for visiting Conmigo Brands LLC ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.pacojones.com, create an account, purchase our products, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you navigate our website.

  • Information You Provide Directly:

    • Contact & Account Information: Name, email address, phone number, and account login credentials.

    • Order & Transaction Details: Billing address, shipping address, order history, and product selections.

    • Payment Information: Payment transactions are processed directly by our secure, third-party payment processors. We do not store or process your full credit or debit card numbers on our servers.

    • Communications & Submissions: Information you submit via customer service inquiries, product reviews, surveys, or promotional entries.

  • Information Collected Automatically:

    • Device & Usage Data: IP address, browser type and version, operating system, device identifiers, referring URLs, and browsing behavior (pages viewed, links clicked, and time spent on the site).

    • Tracking Technologies: Information collected via cookies, web beacons, and pixel tags to recognize your device and maintain your shopping cart across sessions.

2. How We Use Your Information

We use the information we collect for specific operational, commercial, and legal purposes, including:

  • Order Fulfillment: Processing transactions, arranging shipping, managing subscriptions, and sending order confirmations or delivery updates.

  • Customer Support: Responding to inquiries, processing damaged product claims (under our 72-hour policy), and handling customer feedback.

  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, security incidents, unauthorized product resale, and violations of our Terms and Conditions.

  • Marketing & Analytics: Sending promotional emails, tailoring product recommendations, and analyzing site performance and conversion data (with your consent or as permitted by law).

  • Legal Compliance: Complying with applicable federal, state, and local regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to optimize site functionality and analyze user traffic:

  • Essential Cookies: Necessary for basic site features, security, and cart functionality during checkout.

  • Analytics Cookies: Help us understand customer traffic patterns, engagement, and site performance (e.g., Google Analytics).

  • Marketing Cookies: Used to evaluate promotional campaigns and deliver relevant digital advertising.

Managing Preferences: You can configure your web browser to refuse or remove cookies. Please note that disabling essential cookies may prevent you from placing orders or accessing your account.

4. How We Disclose and Share Your Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. We only share your information in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist with our business operations (e.g., payment gateways, shipping and logistics carriers, email marketing platforms, and website hosting). These vendors are contractually bound to keep your data confidential and secure.

  • Legal & Protective Disclosures: When required by subpoena, court order, or applicable law, or to investigate potential fraud, enforce our Terms and Conditions, or protect the rights and safety of Conmigo Brands LLC and our customers.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal, tax, and accounting requirements, resolve disputes, and enforce our contractual agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, alteration, or misuse. However, no data transmission over the internet or electronic storage system can be guaranteed 100% secure.

7. State Privacy Rights (Texas, California & Other Applicable States)

Depending on your state of residence, you may have specific statutory rights regarding your personal data:

  • Texas Residents (TDPSA): Under the Texas Data Privacy and Security Act, Texas consumers have the right to:

    • Confirm whether we process their personal data and access that data.

    • Correct inaccuracies in their personal data.

    • Request deletion of personal data provided by or obtained about them.

    • Opt out of targeted advertising, the sale of personal data, or profiling in furtherance of automated decisions.

  • California Residents ("Shine the Light" & CalOPPA): Under California Civil Code Section 1798.83 ("Shine the Light"), California residents who provide personal information in obtaining products for personal or family use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. We do not sell or share your personal information with third parties for their direct marketing purposes.

  • Right to Non-Discrimination: We will not discriminate against you in price, service level, or product quality for exercising any of your statutory privacy rights.

To submit a verified privacy or data deletion request, please contact us via the contact form at www.pacojones.com/contact with the subject line "Privacy Rights Request." We will respond to verified requests within forty-five (45) days.

8. Children's Privacy

Our website and products are directed to individuals who are at least 18 years of age. We do not knowingly collect or solicit personal information from children under 13. If we discover that personal data from a child under 13 has been collected without verified parental consent, we will promptly delete it.

9. Third-Party Links

Our website may contain links to external websites. We do not control and are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review their individual privacy statements before submitting personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or applicable laws. Any revisions will take effect immediately upon posting with an updated "Effective Date." Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via the contact form at www.pacojones.com/contact

Conmigo Brands LLC

Website: www.pacojones.com